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Frequently asked questions
All questions
Location and contact
Where is Rezydencja Ambre located?
Address: ul. Brzozowa 20, 84-360 Łeba. The hotel is located close to the beach and near the town center, making it easy to reach restaurants, cafés and city attractions.
How can I contact the reception?
Reception: recepcja@rezydencjaambre.pl. Phone: +48 794 68 68 68. Additional number: 608 271 962. Website and reservations: https://rezydencjaambre.pl/.
How far is it to the beach and the nearest attractions?
The beach in Łeba is about 700 m from the property. Nearby are PKP Łeba, the Butterfly Museum, and walking and cycling routes (Słowiński National Park, Mierzeja Sarbska).
Reservations and payments
How and when can I check in and check out?
Check-in is from 16:00–21:00. Check-out is from 08:00–11:00. Please inform the reception of late arrival.
What are the cancellation and prepayment rules?
Prepayment and cancellation policies vary depending on the chosen offer and room type. When booking, check the detailed conditions in the offer description or in the Booking Regulations: http://rezydencjaambre.pl/regulamin-rezerwacji/.
What payment methods are accepted?
Cash and payment cards are accepted on site, as well as BLIK payments. Payment terms (e.g. card prepayment for online reservations) may vary depending on the booking channel — check the details when making the reservation.
How can I make a reservation?
To check availability and price, go to http://www.rezydencjaambre.pl/rezerwacja or contact the reception by e-mail or phone.
Rooms and amenities
What types of rooms and apartments are available?
Available are, among others, two-level apartments: Apartment Maisonette Comfort (up to 41 m², up to 4 people), Apartment Maisonette Comfort Plus (up to 44 m², up to 5 people) and Apartment Maisonette Lux (up to 66 m², up to 6 people), as well as Comfort rooms (19 m²), Superior, Suite and Premium Suite. Some rooms and apartments have a balcony or terrace.
What is the standard room equipment?
Rooms are equipped, among others, with a flat-screen TV, fridge/minibar, air conditioning (if indicated in the description), a private bathroom with shower and hairdryer, bed linen, towels and a safe. Selected rooms have a balcony or terrace.
Is Wi‑Fi available in the rooms and are there family rooms?
Yes, the property offers free Wi‑Fi throughout the premises. Family rooms and apartments adapted for groups are also available.
Wellness, SPA and rehabilitation
What SPA treatments and amenities are available?
The hotel offers a SPA area with an indoor pool, jacuzzi/bathtub with hydromassage, sauna, steam bath, massages, rehabilitation therapies and a fitness center. Details of treatments and the price list can be found in the SPA Zone section on the website.
Are rehabilitation stays and health stays organized?
Yes, Rezydencja Ambre runs rehabilitation stays (including PFRON stays) and health stays with rehabilitation programs and medical diagnostics. More information: https://rezydencjaambre.pl/index.php/turnusy-rehabilitacyjne/ i https://rezydencjaambre.pl/index.php/pobyty-zdrowotne/.
Is use of the pool and SPA area included in the price?
Access to SPA amenities (pool, sauna, etc.) may be included in selected packages or offered for an additional fee. Check your reservation description or ask reception at check-in.
What exactly does the room price include: pool, jacuzzi, sauna, gym? Are there time limits or hours?
The room rate includes unlimited access to the wellness area with pool, jacuzzi and saunas, as well as to the fitness room. There are no time limits.
What are the opening hours of the pool, SPA area and sauna?
The pool and jacuzzi are open daily from 11:00 to 21:00. Saunas are available from 16:30 to 21:00. The fitness room is open from 08:00 to 21:00.
Can people who are not hotel guests use the treatments?
Yes, we warmly invite non-guests to take advantage of Rezydencja Ambre's treatment offer. To schedule treatments please contact the reception.
Breakfast and dining
Does the hotel serve breakfasts and in what form?
Breakfast is served on site as a buffet. The hotel's restaurant and bar also offer dishes and drinks during the day.
Is there a café and a bar in the hotel?
Yes, on the property there is a café as well as a snack bar and a lift bar (hotel bar), where you can order drinks and snacks.
Are special diets (e.g. gluten-free) possible at breakfast?
The hotel tries to accommodate guests' needs; however availability of special dishes may be limited. Please contact reception in advance to arrange details.
Children, accessibility and pets
Are children welcome and what are the rules regarding their stay?
Children of all ages are welcome. Children aged 9 and over are counted as adults. A baby cot is available on request for children 0–3 years. The cost of a travel cot is 10 zł per night. Extra beds may be available for children aged 4–8 and above 9 years, for an additional fee — check details when choosing a room.
Do you accept pets?
Yes, pets are accepted. The cost for a pet stay is 80 zł/doba. Please contact reception before arrival to confirm conditions.
Is the property adapted for people with disabilities?
The property has facilities for disabled guests, such as a toilet with grab rails and wheelchair access. If needed, contact reception to get details and confirm availability of a suitable room.
Up to what age is a child sleeping with parents not charged?
Children up to 3 years old sleeping with their parents are not charged for the stay.
Are rollaway beds available at the property?
The property does not provide rollaway beds, but many rooms have fold-out sofas and couches. Please contact reception; the staff will recommend an appropriate room category for the required number of guests.
Are travel cots and highchairs available?
The property provides travel cots at a price of 10 zł za dobę(w przypadku dostępności). Highchairs are also available.
Which rooms are best suited for a 2+2 family?
For a 2+2 family we recommend two-level apartments, as well as the Suite and Premium Suite.
Facilities and entertainment
What facilities are available on the premises?
The hotel offers, among others, free Wi‑Fi, private parking, bike rental, a fitness center, an outdoor children's playground, an indoor play area - Kids Club, billiards, luggage storage, a terrace and a garden. There is also an electric vehicle charging station on site.
Can bikes be rented and where are the cycling routes?
Yes, the hotel offers bike rental. There are numerous cycling routes in the area, including scenic routes around Łeba and the Słowiński National Park.
Does the hotel organize sports activities or classes (e.g. yoga)?
In season the hotel organizes Pilates classes, aqua-aerobics, and morning workouts in the fitness room. Outside the season, please contact reception for information about the current schedule of additional activities.
Stay rules and safety
What are the quiet hours and rules regarding parties?
Quiet hours apply from 22:00–06:00. Organizing parties and receptions (e.g. loud private parties) is prohibited. The property also prohibits stag/hen (bachelor/bachelorette) parties.
Is the property completely non-smoking?
Yes, the property has a total no-smoking policy.
What security measures are used at the property?
The property has surveillance around and in public areas, smoke detectors, fire extinguishers and an alarm system. Access to the property may be via key card.
What are the hotel day hours - check-in and check-out times?
The hotel day starts at 16:00 and ends at 11:00 on the day of departure.
Is the reception open 24 hours? How is late arrival handled?
Our reception is open from 8:00 to 21:00. Late check-in is possible after prior contact with reception; we will prepare an envelope with the keys and the registration card to be collected at the reception desk.
What are the serving hours for breakfasts and dinners? Is it a buffet or served dishes?
Breakfasts and dinner are buffet-style. Breakfast is served from 8:00 to 10:30, and dinner from 17:30 to 19:00
Can a dinner be added to a bed-and-breakfast reservation and how much does it cost?
You can purchase a dinner; the price per adult is 70 zł, and for a child up to 9 years - 35 zł.
Is there an elevator at the property? Can ironing equipment or other gear be borrowed?
Yes, the property has an elevator. We provide guests free of charge with ironing boards and irons, as well as windbreaks, sun loungers and Nordic walking poles.
Getting there and parking
Does the hotel have parking and is it paid?
There is private parking on the premises. The cost is 30 zł za dobę.
How to get from Gdańsk airport?
Gdańsk-Rębiechowo Airport is about 90 km from Łeba. You can get there by car, taxi or public transport (regional connections). If needed, reception can help with transfer information.
Is there a charging station available for electric cars?
Yes, the property reports the availability of an electric vehicle charging station on the hotel grounds. Guests can use the self-service Elocity charger.
Do people with a disabled parking card pay for parking?
Persons with a disabled parking card do not pay for parking.
How far is it to the railway station and what is the best way to get there without a car?
The distance from the railway station (PKP) is 1,7 kilometres. Travel time by car is about 7 minutes, on foot - 25 minutes.
Privacy and cookies
What data is collected by the site and how to manage consent to cookies?
The site uses technologies (e.g. cookies) to store and access information on the device. You can manage consent by selecting categories: functional, preferences, statistics and marketing. Link to manage consent: https://rezydencjaambre.pl/polityka-plikow-cookies-eu/#cmplz-manage-consent-container.
Where can I find the privacy policy and the cookies policy?
Cookies policy: https://rezydencjaambre.pl/polityka-plikow-cookies-eu/. Privacy policy: https://rezydencjaambre.pl/polityka-prywatnosci/.
What action options are available when managing consent?
Available actions are: Accept, Deny, View preferences and Save preferences. You can also manage services and providers on the cookies policy page.
Attractions and surroundings
What is worth doing in Łeba and the surrounding area?
We recommend seaside walks, visiting Słowiński National Park, the Mierzeja Sarbska reserve, cycling routes, visiting the Butterfly Museum, and relaxing on the beach. On the hotel's website you can also find articles with ideas for sightseeing and activities.
Does the hotel organize trips or recommend guides?
Reception can provide information about local attractions and recommend routes or guides. It's worth asking at check-in about current offers and tours.
Are there cycling routes nearby and where to rent bikes?
There are many cycling routes in the area, and the hotel offers on-site bike rental. It's a convenient way to explore the surroundings and coastal areas.
Special offers and events
What special offers does the hotel organize?
The hotel publishes special offers, including May holiday stays, trainings, special events and rehabilitation and health packages. Details are available on the website: https://rezydencjaambre.pl/index.php/oferta-specjalna/.
Does the hotel organize corporate events and banquets?
The property has banquet/conference facilities and organizes corporate events. At the same time, the organization of loud private parties (e.g. bachelorette/bachelor parties) is prohibited.
How to sign up for the newsletter to receive special offers?
On the hotel's website there is a Newsletter section where you can sign up to receive information about promotions and special offers.
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